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Terms of service

Luna Cards Pty Ltd Terms of Service Statement - PSA Authorized Dealer Service Tiers

Introduction: Luna Cards Pty Ltd is committed to providing comprehensive and equitable services for grading collectible items through our Professional Sports Authenticator (PSA) Authorized Dealer service tiers. Committed to upholding the highest standards of transparency and consumer protection, we adhere to the principles outlined in Australian Consumer Law (ACL) to ensure that our customers are fully informed, protected and treated fairly throughout their engagement with our services. In utilising our services, you acknowledge that you have read and accepted this Terms of Service Statement alongside PSA’s linked documentation.

Handling of Cards: In paying for our services, you accept that our experienced staff members at Luna Cards may need to physically handle your items at times, especially in situations where we receive items that don’t meet PSAs submission guidelines. This handling may be necessary to inspect your items for authenticity or for a level of pre-grading preparation work, to ensure your items are ready for PSA’s processes.

Sports Cards: You can submit any Sports Card varieties that PSA accepts, but All Sports Cards must be sent to us using the PSA Value Bulk tier or above. Sports Cards are not considered to be “TCG Bulk” therefore cannot be sent using the cheapest tier; PSA TCG Bulk. That tier is for non-sports TCG only. Additional costs will be invoiced later if the TCG tier is used for sports.

Service Coverage and Next Steps: In paying for our services, you acknowledge that you are paying for the cost of Luna Cards to act as PSA’s Authorised Dealer, to log your items and send them with care and insurance to PSA, in accordance with PSA’s standards for authentication. This service is valid from the Luna Cards physical store location in Bentleigh, Victoria, Australia. The service covers PSA’s authentication costs and the cost for us to send your item(s) to PSA in the USA and for them to send your item(s) back to us again. We will provide insurance for that full process. You acknowledge that if you cannot physically drop off your items to us, you must cover your own postage from your location to us, and cover postage from us back to you later. You accept that you’ll receive communication from us via email pertaining to the next steps after payment is made for our services. 

Autographed Items: Items submitted for grading and autograph authentication are only to be submitted via a dedicated autograph submission service if it is made available, not a standard submission service. Luna Cards reserves the right to return autographed items to customers, ungraded, if they are submitted under an unsuitable service tier or if Luna Cards grading staff believe the items or autographs are not genuine. These returns will incur return postage costs. If items are accepted and submitted, PSAs Terms of Service then apply. We adhere to ACL regulations regarding representations about goods and services, ensuring that our customers receive accurate information about the grading and authentication of autographed items.

Item Eligibility and Authenticity: Our customers are required to submit only authentic items that adhere to PSA's and TAG's grading standards. Luna Cards reserves the right to reject unauthentic items or items that exhibit evidence of tampering, alteration, or restoration, in line with our commitment to maintaining the integrity of the grading process and complying with ACL regulations regarding misleading or deceptive conduct. Your items may be rejected if they are determined by us to be inappropriate or unsuitable for PSA’s or TAG's services or our services in any way. If items are rejected by us, they will be returned to you where it is deemed reasonable for us to do so. These returns will incur return postage costs. If items are accepted and submitted, PSA’s or TAG's Terms of Service then apply. If PSA or TAG determines items to be ineligible or unauthentic after accepting the items, some or all costs of the services may still apply.

Payment Providers and Gateways: By using our services, you agree to the terms and conditions of Shopify, BinderPOS and any other associated payment providers or gateways used in the purchasing of our services. This includes but is not limited to the processing of payments, handling of personal information, and adherence to all or any respective terms of service and privacy policies.

Currency Conversions and Pricing Changes: At times, Luna Cards may refer to our service tier declared value levels in USD or AUD conversions. Where AUD conversions are used, these are only approximations and are subject to variation based on exchange rate fluctuations. At times, PSA or Luna Cards may need to adjust service pricing without notice. We will work with you to determine the appropriate or preferred steps to reach a resolution if you are impacted by pricing changes on services paid for but not meeting item arrival or logging cutoffs for pricing changes. There may be times where a resolution cannot be reached, whereby we may be required to return all or any part of your order for a partial or full refund depending on the circumstances.

Pre-grading and Disclaimers on Grading Standards: Grading entails subjective assessments based on professional judgment. Luna Cards acknowledges that grades assigned to items by PSA may vary and we make no warranty regarding the grade assigned, except as outlined in PSA's Financial Guarantee of Grade and Authenticity. We uphold transparency in our grading processes to align with ACL requirements for honesty and fairness in trading practices. Where Luna Cards or associated staff members offer any sort of verbal or written opinion of possible grading results of an item or group of items, this is only our opinion and not something that can change the outcome of final grades provided by PSA. In utilising our services, you submit items knowing that PSA is the ultimate authority on this matter and that our opinions hold no such authority. Where our experienced staff are engaged, requested, or required to perform any sort of pre-grading opinion or service in preparation for PSA, including but not limited pre-grading assessment, cleaning, unpacking and repacking due to poor customer packaging practices, or adjustments for inadequate item protection used by you, you accept that we are not responsible for any resulting inconsistencies or unavoidable damages incurred.

Submission Processes and Timeframes: We understand the importance of timely grading for our customers. Luna Cards provides estimated timeframes for completion of each service level. We can make no guarantees that services will be completed within the specified timeframes for each service tier, though every effort will be made to ensure this is so. PSA timeframes occasionally extend out beyond what a standard service can take, whereby we may also experience delays in services from time to time. Luna Cards pledges to ensure clear communication with our customers throughout the grading process, with renewed contact endeavoured to be provided where each major step in the process is completed. In the event of any delays, Luna Cards will endeavour to provide transparent updates to ensure you remain informed about the status of submissions, though there can be extended times where no new communication is provided by PSA. We will attempt to provide our customers with access to a grading tracker of some variety, though PSA does not currently offer a standard public tracker so it will need to be manually built and updated, therefore, if it is to be provided, it may be subject to inconsistencies or inaccuracies at times. Email contact will be the most accurate.

Insurance Coverage: Luna Cards provides insurance coverage for your items from the moment they are received and stored at our physical shop location for logging, until they are returned to you either in store or handed over to the return postage company to be returned to you. Upon PSA receiving the items for authentication and until the items are returned to us by PSA, they remain insured, but through insurance provided by PSA.

Insurance Disclosure: In the unlikely event of loss or damage falling into our insurance scope, we pledge to provide reimbursement for the service (if you are in a position to have the card returned and opt for this instead of commencing with grading) and compensation at the average market value of the raw item where lost, or the difference between market values for the condition difference deemed applicable due to any damage. Or we pledge to accurately provide the same valuation information to our nominated insurance providers and pay any required excesses to activate a claim under our policy. This is to safeguards your items against damage or loss during international transit and during storage and handling within our premises. In the unlikely event items incur loss or damage falling into PSA’s insurance scope, PSA’s Insurances and Terms of Service then apply and Luna Cards will work with PSA on your behalf to ensure you are adequately covered to the best of our ability, though PSA is the ultimate Authority on their insurance matters.

Responsibility for Insurance During Domestic Postage: If you are opting for domestic postage where drop-off and pickup in-person is not possible or preferential, we emphasise that it is highly recommended for you to accurately nominate and pay for your own domestic postage insurance to and from our store. We are not liable for any loss or damage incurred due to insufficient insurance coverage nominated by you for domestic postage. Insurance on domestic returns is optionally available via us with Australia Post’s insurance services to a maximum of $5,000 AUD per parcel. Where orders of multiple items are determined by you to exceed this value, you may opt to pay for us to send multiple insured return orders. In a situation where we engage Australia Post on your behalf in this way, Australia Post is the ultimate authority regarding their insurances or your nominated values, not us, though we will make every effort to work with them in situations where loss or damage is incurred for items sent under our Australia Post business account.

Return Postage from Luna Cards: Return postage costs from us to you, as well as any customer-requested return postage insurance coverage, must be covered by the customer at the completion of the service. These costs will be invoiced to the customer alongside any other mentioned invoice expenses in this statement. Alternatively, if the customer is willing and able to collect the cards from Luna Cards at our physical store location at 512 Centre Rd, Bentleigh VIC 3018, Australia during shop opening hours, no return postage fees will apply. Customers should check Google hours in advance.

Amendment to Service Tiers and Additional Charges: In paying for our services, you acknowledge that Luna Cards may at times need to invoice you via email or in-store after the service is completed for any applicable PSA Upcharges, as per PSA’s Terms of Service. This typically means that your grading order or part thereof was determined to be worth more than the maximum declared service value of the service chosen. You may also be invoiced a handling fee for these amendments or for additional materials used where it is determined that inappropriate materials have been used by you for sending items via us for grading. To align with PSA’s preferences and our practices, minimizing the likelihood of added costs later, we recommend using new Palms Off Gaming brand protection for items wherever possible when utilising our services (like their “Soft Card Sleeves” aka penny sleeves and their “Grading Holders” aka card savers, for protecting cards). Before or after the grading process is completed, to ensure items are adequately insured, Luna Cards may also need to advise you if the wrong service tier was nominated for a given service, necessitating an adjustment of the item to the correct service tier before sending it to PSA. Luna Cards may invoice you for any service amendment such as the above or any other unforeseen costs deemed by us to be reasonably required to be covered after the grading process is completed.

Conclusion: At Luna Cards Pty Ltd, we prioritize the safety and protection of your valuable collectible items. Our comprehensive insurance coverage and transparent return procedures aim to provide you with peace of mind throughout the grading process. Should you have any questions or concerns regarding insurance, returns, currency conversions, or service tier amendments, please don't hesitate to contact us. We reserve the right to determine whether we resolve applicable loss or damage matters via any third-party insurances, or promptly and directly with customers without claiming third-party insurances where the loss or damage is deemed to be small-scale and is agreed to be manageable internally.

For more information, please refer to PSA's terms and conditions at https://www.psacard.com/termsandconditions and PSA's grading standards at https://www.psacard.com/gradingstandards.

For grading protection such as Palms Off Gaming’s Sleeves or Holders, please visit
https://palmsoffgaming.com.au

 

Refund Policy – Luna Cards

At Luna Cards, we strive to provide the best products and service to our customers. Please review our refund policy below:

Trading Card Game (TCG) Products

  • All sales of TCG products are final. We do not accept returns or exchanges on any TCG items, including booster packs, boxes, singles, and sealed products.

Preorders

  • If you wish to cancel a preorder, a 15% restocking fee will apply.

  • Refunds for cancelled preorders will be issued to the original payment method, minus the restocking fee.

Luna Stars Rewards Program – Terms & Conditions

Last Updated: 25/11/25
Program Owner: Luna Cards

1. Introduction

Welcome to the Luna Stars Rewards Program (“Program”). This loyalty program is operated by Luna Cards and allows customers to earn points (“Luna Stars”) on eligible purchases. By participating in the Program, you agree to these Terms & Conditions.

2. Earning Luna Stars

  • Earn 1 Luna Star for every $1 spent in-store or online on eligible products.

  • Points are calculated on the product total after discounts and before taxes or shipping.

  • No Luna Stars are earned on grading services.

  • Luna Cards may offer bonus point promotions at its discretion.

  • Points may take up to 24 hours to appear in your account.

3. Redeeming Luna Stars

  • Luna Stars can be redeemed for discounts on future eligible purchases.

  • Redemption values and reward tiers are displayed on the Luna Cards website or in-store.

  • Once redeemed, Luna Stars are permanently deducted from your balance.

  • Discounts redeemed with Luna Stars cannot be combined with any other offers, discounts, or promotions.

  • Points cannot be refunded, reinstated, or transferred once used.

4. Exclusions

Luna Stars cannot be earned on:

  • Grading services

  • Gift cards (unless otherwise stated)

  • Certain items or services excluded at Luna Cards’ discretion

Luna Stars cannot be redeemed on:

  • Grading services

  • Gift cards

  • Other excluded items as noted by Luna Cards

5. Membership & Accounts

  • Membership is free and available to all customers with a valid Luna Cards account.

  • Customers are responsible for keeping account details up to date.

  • Luna Stars are tied to a single account and cannot be transferred, merged, or sold.

  • Misuse of the Program may result in suspension or termination of membership.

6. Returns, Adjustments & Errors

  • If a purchase is refunded, any Luna Stars earned from that transaction will be deducted from your account.

  • Luna Cards may correct point balances in cases of system error, misuse, or fraudulent activity.

  • Luna Cards reserves the right to review and audit all accounts.

7. Program Changes & Termination

  • Luna Cards may update, modify, suspend, or terminate the Program at any time.

  • Any major changes will be communicated on the Luna Cards website.

  • If the Program is discontinued, customers will be provided reasonable time to redeem unused Luna Stars.

  • Continued participation constitutes acceptance of any updated Terms & Conditions.

8. General Information

  • Luna Stars have no cash value and cannot be exchanged for money.

  • Program participation is subject to all Luna Cards store policies and applicable laws.

  • Luna Cards is not responsible for technical issues, delays, or system outages that may affect point balances.

Damaged or Incorrect Items

  • If you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order. We will assess the issue and provide a resolution as needed.

By purchasing from Luna Cards, you agree to these terms. If you have any questions, feel free to contact us.